Shipping policy
Shipping Policy
Thank you for shopping at Primala! We're excited to get your order to you as quickly and efficiently as possible. Please review our shipping policy below:
1. Processing Time:
- Our team works diligently to process and fulfill orders within 2-5 business days from the date of purchase. Orders are processed and shipped during regular business hours, Monday through Friday, excluding holidays.
2. Shipping Methods:
- We ship all orders via USPS (United States Postal Service). Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
3. Shipping Rates:
- Shipping rates are calculated at checkout based on the weight of your order and the destination address. We offer standard shipping rates for domestic orders within the United States.
4. Delivery Times:
- The estimated delivery times provided at checkout are based on USPS's estimated delivery times and are not guaranteed. Please note that we do not have control over the speed of shipping once your order is in the hands of USPS.
5. International Shipping:
- At this time, we only offer shipping within the United States. We do not ship internationally.
6. Shipping Delays:
- While we strive to meet our processing and shipping timelines, please understand that unexpected delays may occur due to circumstances beyond our control, such as inclement weather or disruptions in postal services.
7. Order Tracking:
- Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment using the provided tracking number on the USPS website.
8. Lost or Stolen Packages:
- Primala is not responsible for lost or stolen packages after they have been marked as delivered by USPS. If you believe your package has been lost or stolen, please contact USPS to file a claim.
9. Contact Us:
- If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact us.
Thank you for choosing Primala!
Last Updated: 3/10/2024